Terms of service

Terms of Service

Overview

This website is operated by CUSHHIDE. Throughout the site, the terms “we,” “us,” and “our” refer to CUSHHIDE. By visiting our website or purchasing from us, you agree to these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use our website or place an order.

Product Information

CUSHHIDE sells women’s footwear, including flats, snow boots, heels, sandals, and related styles.

We do our best to display product images, colors, descriptions, sizes, materials, heel heights, and prices as accurately as possible. However, product colors may appear slightly different depending on your screen, lighting, or device settings.

Product measurements, including heel height and size information, are approximate and may vary slightly by style.

Sizing

Please review the product description and size information carefully before placing your order.

Shoe fit may vary depending on foot shape, width, arch height, and personal wearing preferences. If you are between sizes or unsure about the best fit, please contact us before purchasing.

Customers are responsible for selecting the correct size. However, eligible items may be returned in accordance with our Return & Refund Policy.

Prices and Availability

Prices and product availability are subject to change without notice.

We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

If a product is unavailable after you place an order, we will contact you and, where applicable, issue a refund to your original payment method.

Orders and Payment

By placing an order on our website, you agree to provide current, complete, and accurate purchase, billing, and shipping information.

We reserve the right to refuse or cancel any order if the order appears to be fraudulent, unauthorized, incorrectly priced, out of stock, or otherwise unable to be fulfilled.

If an order is canceled after payment has been made, we will issue a refund to the original payment method.

Shipping

Shipping times and delivery estimates are provided for reference only and may vary due to carrier delays, weather, holidays, customs processing, address issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address. If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

For more information about order processing, delivery estimates, tracking, duties, and other shipping matters, please review our Shipping Policy.

Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Items must meet our return eligibility requirements. In general, returned shoes must be unworn, unused, with tags, and in their original packaging.

Shoes may be tried on indoors for fit. Items that show signs of outdoor wear, including worn or dirty soles, stains, scuffs, odors, or other signs of use, may not be eligible for return.

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Website Use

You agree not to use our website for any illegal, fraudulent, harmful, abusive, or unauthorized purpose.

You may not interfere with the security, operation, or functionality of our website, attempt to gain unauthorized access to any part of the Services, or submit harmful code, false information, or unauthorized transactions.

You must not use the Services in any way that violates applicable laws or the rights of CUSHHIDE or any third party.

Intellectual Property

Unless otherwise indicated, all content on this website, including text, images, product photos, logos, graphics, branding, and website design, is owned by or licensed to CUSHHIDE and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, display, or otherwise use such content for commercial purposes without our prior written permission, except where permitted by applicable law.

Reviews and Feedback

If you submit product reviews, comments, photos, feedback, suggestions, or other content to us, you retain any ownership rights you may have in that content.

By submitting such content, you grant CUSHHIDE a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and share that content for legitimate business, marketing, promotional, and website purposes, subject to applicable law.

Your submissions must not violate the rights of any third party or contain false, misleading, defamatory, offensive, unlawful, or otherwise inappropriate content.

We reserve the right to remove or decline to publish content that violates these Terms or applicable law.

Third-Party Services

Our website may use third-party services for payment processing, shipping, fulfillment, analytics, marketing, website functionality, and other store operations.

Third-party websites and services may be subject to their own terms of service and privacy policies, which we encourage you to review.

CUSHHIDE is not responsible for the content or practices of independent third-party websites that are not operated or controlled by us, except to the extent otherwise required by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, CUSHHIDE will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or related to your use of our website or purchase or use of our products.

Our products are intended for normal everyday wear. Unless clearly stated in the applicable product description, they are not designed or certified as safety footwear, protective footwear, or medical or orthopedic footwear.

Nothing in these Terms excludes or limits any rights, remedies, guarantees, or liabilities that cannot lawfully be excluded or limited under applicable law.

Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes to our business, Services, policies, or legal requirements.

Any updated Terms will be posted on this page and will become effective when posted, unless otherwise required by applicable law.

Changes to these Terms will not retroactively alter the terms applicable to orders already placed, except where required by applicable law.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.