Shipping Policy

Thank you for shopping with CUSHHIDE. We are committed to getting your order to you as safely and efficiently as possible.

Order Processing Time

Orders are typically processed within 2–4 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During peak seasons or holidays, processing times may be slightly longer.

Shipping Time

After your order has been processed and shipped, delivery typically takes 7–15 business days, depending on your location, fulfillment center, and shipping carrier.

Please note that delivery times are estimates and may be affected by severe weather, holidays, carrier delays, peak shipping periods, or other circumstances outside our reasonable control.

Shipping Rates & Duties

For eligible U.S. orders, the shipping price displayed at checkout is the final shipping cost. Where free shipping applies, no additional shipping charge will be collected after checkout.

Orders fulfilled from our U.S. warehouse are shipped domestically within the United States. Any applicable duties and import taxes are included in the price paid at checkout, so customers will not be required to pay additional customs duties or import taxes upon delivery.

For shipments requiring international import clearance, CUSHHIDE uses DDP (Delivered Duty Paid) shipping where applicable. This means applicable import duties and taxes are prepaid and customers should not be charged additional customs duties upon delivery.

Shipping Carriers

Depending on your delivery address, fulfillment location, and available shipping service, your order may be delivered by one of our shipping partners, including:

USPS, UPS, FedEx, DHL, GOFO, or UniUni.

The carrier used for your order is selected based on destination and shipping availability and cannot always be chosen in advance.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking information to update after your order has been shipped.

If your tracking information has not updated for 7 business days or more, please contact us at support@cushhide.com with your order number so we can look into the shipment.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible at support@cushhide.com. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has been processed or shipped.

CUSHHIDE is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout. However, if you experience an issue, please contact us and we will do our best to assist you.

Packages Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please first check your mailbox, parcel locker, building reception, surrounding delivery area, and with household members or neighbors.

We also recommend allowing 1–2 business days, as some carriers may mark a package as delivered shortly before the actual delivery.

If you still cannot locate your package, please contact us at support@cushhide.com with your order number and tracking information. We will assist you in reviewing the shipment and, where appropriate, contact the shipping carrier for further investigation.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us at support@cushhide.com with your order number and tracking information.

We will review the shipment and work with the shipping carrier when appropriate. If the package is confirmed lost, we will work with you to provide an appropriate resolution based on the circumstances.

Damaged Packages

If your order arrives damaged during shipping, please contact us at support@cushhide.com within 3 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the damaged item

• Photos of the shipping package and shipping label, if available

Additional photos or information may be requested if needed to review the issue.

Once we have reviewed the information, we will work with you to provide an appropriate resolution.

Delivery Delays

Delivery times may be longer during holidays, severe weather, peak shipping periods, or unexpected carrier disruptions.

If you believe your order is experiencing an unusual delay, please contact us and we will be happy to help check the shipment status.

Returns & Refunds

Shipping and delivery issues are separate from our general return and refund terms.

For information about returns, exchanges, eligibility, and refunds, please review our [Returns & Refunds Policy].

Contact Us

If you have any questions about shipping or delivery, please contact us at:

support@cushhide.com

We typically respond within 1–2 business days.