Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you may request a return within 30 days after receiving your item.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.

How to Start a Return

To start a return, please contact us at support@cushhide.com.

If your return request is approved, we will provide you with return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address

Approved returns should be sent to the following address:

1239 Broad St  
Newark, NJ 07114  
United States  
Warehouse Code: EWR  
Phone: 646-309-8736

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Damages and Issues

Please inspect your order when you receive it. If the item is defective, damaged, or if you received the wrong item, please contact us right away so we can evaluate the issue and make it right.

Exchanges

The fastest way to make sure you get the item you want is to return the item you have. Once the return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@cushhide.com.