Return & Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you may request a return within 30 days after receiving your item.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.

Shoes may be tried on indoors for fit. Items that show signs of outdoor wear, including worn or dirty soles, stains, scuffs, odors, or other signs of use, may not be eligible for return.

How to Start a Return

To start a return, please contact us at support@cushhide.com with your order number and the reason for your return.

If your return request is approved, we will provide return instructions, including how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

Return Shipping

For returns due to a change of mind, incorrect size selection, fit preference, or other reasons not caused by a product defect or fulfillment error, customers are responsible for return shipping costs.

If you receive an incorrect, defective, or damaged item, please contact us at support@cushhide.com within 3 days of delivery. If the issue is confirmed, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

We recommend using a trackable shipping service when returning your item. CUSHHIDE is not responsible for return packages lost in transit when a customer arranges the return shipment.

Return Address

Approved returns should be sent to the following address:

1239 Broad St
Newark, NJ 07114
United States
Warehouse Code: EWR
Phone: 646-309-8736

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Damages, Defects, and Incorrect Items

Please inspect your order when you receive it. If your item is defective or damaged, or if you received the wrong item, please contact us at support@cushhide.com within 3 days of delivery so we can evaluate the issue and provide an appropriate solution.

Please include your order number and clear photos showing the issue to help us review your request.

Exceptions and Non-Returnable Items

Items that show signs of wear, use, damage caused by the customer after delivery, or are returned without their original packaging may not be eligible for a refund.

Items marked as Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.

If you have questions about whether an item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to make sure you get the item you want is to return the item you have. Once your return request has been approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges, if any, are non-refundable for returns due to a change of mind, incorrect size selection, fit preference, or other reasons not caused by CUSHHIDE. If the return is due to an incorrect, defective, or damaged item, any applicable original shipping charges will also be refunded.

If more than 15 business days have passed since your refund was approved, please contact us at support@cushhide.com.